Are your group's "fire extinguishers" snuffing out innovation, spontaneity, productivity, momentum and team spirit? Have communication lines stopped or been hampered because everyone is too busy or burned out?
Create a positive work environment to build productive communication. Re-ignite enthusiasm, positive communication and morale, one employee at a time. Participants will learn how to deal with others who put a damper on everything and how to keep communication lines flowing EVEN in difficult situations.
Objectives:
At the end of this session participants will be able to:
- Define communication "extinguishing" behaviors
- Describe four ways NOT to react during difficult communications
- Utilize three personal strategies to de-escalate tension
- Discuss five interpersonal skills to enhance communications
- Describe methods for handling feelings related to communication issues
Outline:
Types of "extinguishing" behaviors
- Ways NOT to react
- Place blame
- React with anger
- Accept blame
- Avoid situation
- Personal strategies
- Breathe
- Relax
- Visualize
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- Interpersonal skills
- Assert
- Create alternatives
- Listen
- Reality test
- Follow-up
- Handling feelings
- Identify
- Express
- Share
- Use humor
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